Review of agent and cruise on Majestic Princess

Majestic Princess
New Zealand
November, 2018
See above
Princess Cruises
Good Cruise. There was a problem with communication somewhere along the line. 3 of us travelling together with single balcony cabins. We ALL paid the same price of $6000 + . 2 of us, Margaret Mulder and I (Dina Colborne) received $100.00 + a voucher for a specialty restaurant + a &30.00 bottle of wine with our booking. Our other friend, Robyn Voutier, also had the same offer (I saw her letter with booking details including the same online benefits) yet the vouchers were not issued to her the by Princess Cruise line. When we asked Princess personnel, they said that it was the agents mistake so we contacted Crazy Cruises and after much pleading, negotiation and frustration they said they would refund Robyn $100.00 which they have. Thank you. What I would like to know is why didn't Crazy Cruises look up Robyn's paperwork and check to see that she had in fact been given the same online benefits that we had? Whoever took the calls from Robyn and from me should have checked to see that Robyn had in fact been offered the same onboard deals. Communication between you and Princess Cruises or any other Cruise line needs to improve. Dina Colborne

See's Rating

Overall: 
3
Cabin: 
5
Food: 
3
Entertainment: 
3
Price: 
3
Crew: 
5

 

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