Disappointing Cruise
Glenda Mitchell
Thu 21/06/2018, 2:22 PM
Hello, I have previously cruised with p & o in the past a few times, withina few years. I enquired at the time of booking to be told that we were not eligible for any onboard credit or loyalty rewards.
I specifically booked the above cruise as my sister had not been to Isle of Pines, Mare or Mystery Island. Due to the wharf being fixed we could not go to Isle of Pines. We were then advised that we would go to Mare instead. Disappointing but accepted it. We were then informed that unfortunately the chief on Mare had passed away so we could not go there either as the island was closed. Instead we spent 2 days in Noumea, (waste of time) one of the days being a Sunday so not much open and nothing to do. Like other fellow passengers, I do not know why we could not have stayed at Mystery Island, even if it was for half a day?
Many of the facilities on the ship did not work, toilets did not flush, hand basins not working, washing machines and powder dispensers out of order. Frustrating.
The other issue was that depending on which staff you approached to ask a question, the answer would differ.
My sister needed to catch a plane on arriving back in Sydney and was told at reception that she could not take her own bags off (to save her time), and that it was smoother for passengers to leave their bags outside the cabin the night before. My sister was not happy about this and asked that if she missed her plane if P & O would reimburse her and was told "No". You can only imagine how annoyed she was to see hundreds of passengers taking their own bags off. Why was she not allowed?
Finally, there needs to be entertainment around the pool areas as this was non existent. Staff need training so that the same procedure is followed for each passenger and P & O should be rewarding past guests as other cruise lines do. Lets face it, with a booming cruise industry there has never been more choice.
The most disappointing cruise I have been on
I look forward to your response
Glenda Mitchell
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